Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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IT help desk best practices
IT help desk services demystified: What growing companies really need to know
Molly Small
April 3, 2025
IT help desk services demystified: What growing companies really need to know
IT help desk best practices
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
Molly Small
April 3, 2025
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
AI & automation
Best AI tools for business and IT teams
Molly Small
April 1, 2025
Best AI tools for business and IT teams
IT help desk best practices
The best help desk software of 2025: How to choose the right solution for your team
Molly Small
April 1, 2025
The best help desk software of 2025: How to choose the right solution for your team
IT help desk best practices
IT help desk support: Boosting efficiency without hiring more staff
Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
Perspectives
The cost of bad salsa (and other quality lessons)
Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
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IT 101
IT vs engineering: What’s the difference (and why it matters)
Molly Small
September 17, 2025
IT vs engineering: What’s the difference (and why it matters)
IT 101
IT processes and procedures: A 101 guide for non-tech teams
Molly Small
September 16, 2025
IT processes and procedures: A 101 guide for non-tech teams
AI & automation
3 Jira automation tips that save your IT team time (and clicks)
Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
IT 101
The importance of IT asset management (and how to do it better)
Molly Small
September 12, 2025
The importance of IT asset management (and how to do it better)
Fixify innovations
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
AI in IT service management: turbocharge your ticket queue (and keep users happy)
Molly Small
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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