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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Metrics & insights
What is the ROI of IT help desk automation?
Rosalie Moyer
May 12, 2026
What is the ROI of IT help desk automation?
Metrics & insights
How does IT help desk resolution time affect employee satisfaction?
Rosalie Moyer
May 7, 2026
How does IT help desk resolution time affect employee satisfaction?
Metrics & insights
How do I improve IT help desk performance?
Rosalie Moyer
April 28, 2026
How do I improve IT help desk performance?
AI & automation
How a 50-line workflow replaced our most fragile process
Peter Silberman
April 21, 2026
How a 50-line workflow replaced our most fragile process
IT help desk best practices
What is ITSM? A complete guide to IT service management
Rosalie Moyer
March 17, 2026
What is ITSM? A complete guide to IT service management
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IT 101
The IT Department, Explained: Roles, Functions, and Tools
Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
IT 101
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
Molly Small
August 1, 2025
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
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AI & automation
5 ways Fixify takes your Jira help desk to the next level
Rosalie Moyer
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
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IT 101
IT Support and Services 101: What Every Growing Business Needs
Molly Small
July 28, 2025
IT Support and Services 101: What Every Growing Business Needs
IT 101
What Is IT Support? A Beginner-Friendly Overview
Molly Small
July 28, 2025
What Is IT Support? A Beginner-Friendly Overview
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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