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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
What it takes to build a 24x7x365 help desk
Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
AI & automation
5 ways Fixify takes your Jira help desk to the next level
Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
AI & automation
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
David Stoicescu
July 15, 2025
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
AI & automation
A practical guide to creating a great employee IT experience using Okta Workflows
David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows
AI & automation
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
IT help desk best practices
Managing IT costs: 7 ways to save big without cutting corners
Molly Small
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
IT 101
What is help desk analytics? A guide to measuring IT support performance
Molly Small
March 27, 2025
What is help desk analytics? A guide to measuring IT support performance
IT 101
How to reduce IT costs: Best practices for IT budget optimization
Molly Small
March 27, 2025
How to reduce IT costs: Best practices for IT budget optimization
IT 101
5 IT improvement ideas [featuring automation]
Molly Small
March 27, 2025
5 IT improvement ideas [featuring automation]
Perspectives
The cost of bad salsa (and other quality lessons)
Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Metrics & insights
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
Michael Evans
March 25, 2025
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
IT 101
What is a Help Desk Technician's role?
Molly Small
March 20, 2025
What is a Help Desk Technician's role?
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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