Hi, welcome to the Fixify IT blog!

Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
Featured post

The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
Read more

All blog posts

All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
AI & automation
6 min read

What is IT automation in 2025 and where is it headed?

Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?
Metrics & insights
9 min read

From IT Director to VP: What it really takes to make the leap

Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
7 min read

Inside Fixify’s help desk: Meet the human analysts behind every ticket

Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
7 min read

Employee onboarding 2.0: How to get new hires excited and productive from day one

Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
6 min read

ITSM solutions: Are they all doing the same thing?

Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
AI & automation
8 min read

AI for service desk: Why people in the loop make all the difference (and saves you money)

Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
Fixify innovations
6 min read

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Perspectives
9 min read

Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner

Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
AI & automation
8 min read

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
4 min read

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
Fixify innovations
5 min read

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
IT help desk best practices
8 min read

AI help desk tools: The good, the bad, and the reality check

Molly Small
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

Stay in the loop

in action

Sign up to get notified about our latest news and blogs