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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
7 min read

Managing IT costs: 7 ways to save big without cutting corners

Rosalie Moyer
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
Fixify innovations
5 min read

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Rosalie Moyer
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
5 min read

AI-powered service desk vs. traditional outsourcing

Rosalie Moyer
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
7 min read

Measuring IT help desk performance: 7 metrics that actually matter

Rosalie Moyer
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
5 min read

Help desk ideas: How to fix (almost) all your IT support woes

Rosalie Moyer
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Rosalie Moyer
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Rosalie Moyer
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
5 min read

Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Rosalie Moyer
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
6 min read

Outsourcing IT support services without losing control: Here’s how we do it

Rosalie Moyer
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
6 min read

What is IT automation in 2025 and where is it headed?

Rosalie Moyer
May 27, 2025
What is IT automation in 2025 and where is it headed?
IT 101
5 min read

4 service desk improvement ideas: Strategies for optimizing IT support

Molly Small
May 23, 2025
4 service desk improvement ideas: Strategies for optimizing IT support
IT 101
5 min read

What are IT efficiency metrics? Measuring IT performance and productivity

Molly Small
May 23, 2025
What are IT efficiency metrics? Measuring IT performance and productivity
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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