Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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AI & automation
AI for service desk: Why people in the loop make all the difference (and saves you money)
Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
AI help desk essentials: What no one tells you about balancing tech & humanity
Molly Small
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
Fixify innovations
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
Peter Silberman
April 10, 2025
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
Is your IT infrastructure showing its age? Here’s how AI + people can help
Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
IT 101
What is IT change management? A beginner’s guide to help desk automation
Molly Small
March 20, 2025
What is IT change management? A beginner’s guide to help desk automation
IT 101
What is an enterprise help desk? Features and benefits
Molly Small
March 20, 2025
What is an enterprise help desk? Features and benefits
IT 101
Measuring IT performance with IT KPI metrics
Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics
IT 101
What Is an IT help desk? How It supports IT operations
Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations
IT 101
What is a help desk? Definition, functions, and best practices
Molly Small
March 13, 2025
What is a help desk? Definition, functions, and best practices
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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