Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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AI & automation
AI in IT service management: turbocharge your ticket queue (and keep users happy)
Molly Small
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
IT help desk best practices
The Fixify guide to AI-powered service desk vs. traditional outsourcing
Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
What it takes to build a 24x7x365 help desk
Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
AI & automation
5 ways Fixify takes your Jira help desk to the next level
Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
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IT 101
The IT Department, Explained: Roles, Functions, and Tools
Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
IT 101
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
Molly Small
August 1, 2025
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
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AI & automation
5 ways Fixify takes your Jira help desk to the next level
Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
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IT 101
IT Support and Services 101: What Every Growing Business Needs
Molly Small
July 28, 2025
IT Support and Services 101: What Every Growing Business Needs
IT 101
What Is IT Support? A Beginner-Friendly Overview
Molly Small
July 28, 2025
What Is IT Support? A Beginner-Friendly Overview
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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