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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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Fixify innovations
6 min read

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Perspectives
9 min read

Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner

Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
AI & automation
8 min read

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
4 min read

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
Fixify innovations
5 min read

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
IT help desk best practices
8 min read

AI help desk tools: The good, the bad, and the reality check

Molly Small
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
IT 101
4 min read

What is vendor management in IT and why does it matter?

Molly Small
June 19, 2025
What is vendor management in IT and why does it matter?
IT 101
3 min read

A quick offboarding checklist for tech companies

Molly Small
June 18, 2025
A quick offboarding checklist for tech companies
IT 101
3 min read

7 help desk improvement ideas to slash your team’s ticket load

Molly Small
June 16, 2025
7 help desk improvement ideas to slash your team’s ticket load
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
5 min read

Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
6 min read

Outsourcing IT support services without losing control: Here’s how we do it

Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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