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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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Fixify innovations
3 min read

Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI

Peter Silberman
December 17, 2025
Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI
Fixify innovations
4 min read

AI-Powered Triage: Bringing order to the ticket queue

Peter Silberman
December 1, 2025
AI-Powered Triage: Bringing order to the ticket queue
IT help desk best practices
8 min read

AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)

Rosalie Moyer
November 25, 2025
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
AI & automation
8 min read

AI for help desk: How to save big without losing the human touch

Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
7 min read

The new IT talent equation: Why AI makes human expertise more valuable

Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
6 min read

Debunking IT automation myths: What AI can and can’t do for your support team

Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
IT 101
5 min read

IT vs engineering: What’s the difference (and why it matters)

Molly Small
September 17, 2025
IT vs engineering: What’s the difference (and why it matters)
IT 101
5 min read

IT processes and procedures: A 101 guide for non-tech teams

Molly Small
September 16, 2025
IT processes and procedures: A 101 guide for non-tech teams
AI & automation
5 min read

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
IT 101
5 min read

The importance of IT asset management (and how to do it better)

Molly Small
September 12, 2025
The importance of IT asset management (and how to do it better)
Fixify innovations
5 min read

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
5 min read

AI in IT service management: turbocharge your ticket queue (and keep users happy)

Molly Small
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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