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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
What is ITSM? A complete guide to IT service management
Rosalie Moyer
March 17, 2026
What is ITSM? A complete guide to IT service management
IT help desk best practices
Empathy in tech: Why the human touch is your help desk’s secret weapon
Rosalie Moyer
March 10, 2026
Empathy in tech: Why the human touch is your help desk’s secret weapon
Fixify innovations
Fixify Application Management: Discover, define, and automate requests for every app in your organization
Peter Silberman
March 5, 2026
Fixify Application Management: Discover, define, and automate requests for every app in your organization
Release notes
February 2026 product release
Peter Silberman
February 26, 2026
February 2026 product release
IT help desk best practices
The best help desk software of 2026: How to choose the right solution for your team
Rosalie Moyer
January 28, 2026
The best help desk software of 2026: How to choose the right solution for your team
Release notes
January 2026 product release
Peter Silberman
January 28, 2026
January 2026 product release
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IT help desk best practices
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Rosalie Moyer
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
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Fixify innovations
Fixify Standard Playbooks: IT’s missing operating system
Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
IT 101
What is IT infrastructure management? A modern take
Molly Small
September 24, 2025
What is IT infrastructure management? A modern take
Perspectives
The future of IT operations is humans + AI (not either/or)
Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
The hidden cost of untracked IT work (and how to fix it)
Rosalie Moyer
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
IT 101
IT terminology for beginners: A Fixify-friendly glossary
Molly Small
September 19, 2025
IT terminology for beginners: A Fixify-friendly glossary
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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