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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Fixify innovations
Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI
Peter Silberman
December 17, 2025
Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI
Fixify innovations
AI-Powered Triage: Bringing order to the ticket queue
Peter Silberman
December 1, 2025
AI-Powered Triage: Bringing order to the ticket queue
IT help desk best practices
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
Rosalie Moyer
November 25, 2025
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
AI & automation
AI for help desk: How to save big without losing the human touch
Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
The new IT talent equation: Why AI makes human expertise more valuable
Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
Debunking IT automation myths: What AI can and can’t do for your support team
Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
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Fixify innovations
Fixify Standard Playbooks: IT’s missing operating system
Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
IT 101
What is IT infrastructure management? A modern take
Molly Small
September 24, 2025
What is IT infrastructure management? A modern take
Perspectives
The future of IT operations is humans + AI (not either/or)
Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
The hidden cost of untracked IT work (and how to fix it)
Molly Small
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
IT 101
IT terminology for beginners: A Fixify-friendly glossary
Molly Small
September 19, 2025
IT terminology for beginners: A Fixify-friendly glossary
IT 101
What does the IT department actually do?
Molly Small
September 18, 2025
What does the IT department actually do?
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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