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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Release notes
4 min read

September 2025 product release

Peter Silberman
September 8, 2025
September 2025 product release
IT help desk best practices
5 min read

The Fixify guide to AI-powered service desk vs. traditional outsourcing

Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
6 min read

AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
10 min read

What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
AI & automation
5 min read

5 ways Fixify takes your Jira help desk to the next level

Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
Fixify innovations
3 min read

Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI

Peter Silberman
December 17, 2025
Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI
Fixify innovations
4 min read

AI-Powered Triage: Bringing order to the ticket queue

Peter Silberman
December 1, 2025
AI-Powered Triage: Bringing order to the ticket queue
IT help desk best practices
8 min read

AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)

Rosalie Moyer
November 25, 2025
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
AI & automation
8 min read

AI for help desk: How to save big without losing the human touch

Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
7 min read

The new IT talent equation: Why AI makes human expertise more valuable

Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
6 min read

Debunking IT automation myths: What AI can and can’t do for your support team

Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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