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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
Is your IT infrastructure showing its age? Here’s how AI + people can help
Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
IT help desk best practices
IT help desk services demystified: What growing companies really need to know
Molly Small
April 3, 2025
IT help desk services demystified: What growing companies really need to know
IT help desk best practices
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
Molly Small
April 3, 2025
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
AI & automation
Best AI tools for business and IT teams
Molly Small
April 1, 2025
Best AI tools for business and IT teams
IT 101
7 help desk improvement ideas to slash your team’s ticket load
Molly Small
June 16, 2025
7 help desk improvement ideas to slash your team’s ticket load
AI & automation
AI service management demystified: The secrets of the most-loved IT departments
Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
What is IT automation in 2025 and where is it headed?
Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?
IT 101
4 service desk improvement ideas: Strategies for optimizing IT support
Molly Small
May 23, 2025
4 service desk improvement ideas: Strategies for optimizing IT support
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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