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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
Molly Small
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
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AI & automation
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
Molly Small
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
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AI & automation
AI in ITSM: The honest challenges Fixify has seen
Molly Small
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
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IT help desk best practices
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Molly Small
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
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Fixify innovations
Fixify Standard Playbooks: IT’s missing operating system
Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Perspectives
The future of IT operations is humans + AI (not either/or)
Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT 101
What is an access management system in IT and why is it so important?
Molly Small
June 24, 2025
What is an access management system in IT and why is it so important?
IT 101
What is vendor management in IT and why does it matter?
Molly Small
June 19, 2025
What is vendor management in IT and why does it matter?
IT 101
A quick offboarding checklist for tech companies
Molly Small
June 18, 2025
A quick offboarding checklist for tech companies
IT 101
7 help desk improvement ideas to slash your team’s ticket load
Molly Small
June 16, 2025
7 help desk improvement ideas to slash your team’s ticket load
AI & automation
AI service management demystified: The secrets of the most-loved IT departments
Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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