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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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All blog posts
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IT help desk best practices
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
Molly Small
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
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AI & automation
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
Molly Small
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
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AI & automation
AI in ITSM: The honest challenges Fixify has seen
Molly Small
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
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IT help desk best practices
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Molly Small
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
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Fixify innovations
Fixify Standard Playbooks: IT’s missing operating system
Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Perspectives
The future of IT operations is humans + AI (not either/or)
Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
AI & automation
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
What it takes to build a 24x7x365 help desk
Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
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IT 101
System Management Tools: What They Are and Why They Matter
Molly Small
August 5, 2025
System Management Tools: What They Are and Why They Matter
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IT 101
The IT Department, Explained: Roles, Functions, and Tools
Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
IT 101
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
Molly Small
August 1, 2025
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
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Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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