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Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Three people sketching a workflow plan together
AI & automation
8

Scaling up Okta Workflows: What IT teams learn after the first 10 flows

David Stoicescu
July 15, 2025
Two people shaking hands in front of the Okta logo
AI & automation
10

A practical guide to creating a great employee IT experience using Okta Workflows

David Stoicescu
July 10, 2025
Two people connecting an Okta workflow through a narrow bottleneck
AI & automation
12

Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

David Stoicescu
July 8, 2025
Man with a laptop sitting on descending bar steps showing lower costs
IT help desk best practices
7

Managing IT costs: 7 ways to save big without cutting corners

Rosalie Moyer
July 3, 2025
ServiceNow and Fixify logos side by side
Fixify innovations
5

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Rosalie Moyer
July 2, 2025
Dashboard windows showing a speedometer gauge and a pie chart
Metrics & insights
7

Measuring IT help desk performance: 7 metrics that actually matter

Rosalie Moyer
June 30, 2025
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
Two hooded figures with laptops playing chess on a glowing circuit board
Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
Baby sea turtle crawling toward the ocean under a starry night sky
Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
Diagram contrasting a job ad's external world with the role's internal world
Perspectives
9

Navigate the startup tornado: A guide to crafting effective job descriptions

Peter Silberman
January 30, 2024
Developer typing at a computer in front of server racks
Perspectives
8

A founder’s take: Navigating building products in the new generative AI world

Peter Silberman
January 4, 2024

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