Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
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A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Three people sketching a workflow plan together
AI & automation
8

Scaling up Okta Workflows: What IT teams learn after the first 10 flows

David Stoicescu
July 15, 2025
Two people shaking hands in front of the Okta logo
AI & automation
10

A practical guide to creating a great employee IT experience using Okta Workflows

David Stoicescu
July 10, 2025
Two people connecting an Okta workflow through a narrow bottleneck
AI & automation
12

Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

David Stoicescu
July 8, 2025
Man with a laptop sitting on descending bar steps showing lower costs
IT help desk best practices
7

Managing IT costs: 7 ways to save big without cutting corners

Rosalie Moyer
July 3, 2025
ServiceNow and Fixify logos side by side
Fixify innovations
5

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Rosalie Moyer
July 2, 2025
Dashboard windows showing a speedometer gauge and a pie chart
Metrics & insights
7

Measuring IT help desk performance: 7 metrics that actually matter

Rosalie Moyer
June 30, 2025
"Help desk metrics" title card with sparkles and a rising chart line
IT 101
7

Help desk metrics to track

Molly Small
March 20, 2025
"Enterprise help desk" title card with a head and question mark icon
IT 101
6

What is an enterprise service desk? Features and benefits

Molly Small
March 20, 2025
"IT KPI metrics" title card with an upward trend arrow over a folder
IT 101
6

Measuring IT performance with IT KPI metrics

Molly Small
March 13, 2025
"IT help desk" title card with a question mark speech bubble over a folder
IT 101
6

What Is an IT help desk? How It supports IT operations

Molly Small
March 13, 2025
"Help desk" title card with a large question mark over a pink folder
IT 101
5

What is a help desk? Definition, functions, and best practices

Rosalie Moyer
March 13, 2025
Running figure in motion with fading silhouettes behind
IT help desk best practices
10

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025

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