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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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AI & automation
A practical guide to creating a great employee IT experience using Okta Workflows
David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows
AI & automation
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
IT help desk best practices
Managing IT costs: 7 ways to save big without cutting corners
Molly Small
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
Fixify innovations
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
AI-powered service desk vs. traditional outsourcing
Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
Measuring IT help desk performance: 7 metrics that actually matter
Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
Is your IT infrastructure showing its age? Here’s how AI + people can help
Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
IT help desk best practices
IT help desk services demystified: What growing companies really need to know
Molly Small
April 3, 2025
IT help desk services demystified: What growing companies really need to know
IT help desk best practices
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
Molly Small
April 3, 2025
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
AI & automation
Best AI tools for business and IT teams
Molly Small
April 1, 2025
Best AI tools for business and IT teams
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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