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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
6 min read

Help desk outsourcing companies: Why your IT team should (actually) care

Rosalie Moyer
November 17, 2025
Help desk outsourcing companies: Why your IT team should (actually) care
IT help desk best practices
9 min read

The hybrid help desk: Combining internal IT with AI-powered outsourcing

Rosalie Moyer
November 14, 2025
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Fixify innovations
6 min read

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Perspectives
9 min read

Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner

Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Release notes
8 min read

November 2025 product release

Peter Silberman
November 10, 2025
November 2025 product release
AI & automation
8 min read

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
AI & automation
8 min read

Scaling up Okta Workflows: What IT teams learn after the first 10 flows

David Stoicescu
July 15, 2025
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
AI & automation
10 min read

A practical guide to creating a great employee IT experience using Okta Workflows

David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows
AI & automation
12 min read

Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
IT help desk best practices
7 min read

Managing IT costs: 7 ways to save big without cutting corners

Molly Small
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
Fixify innovations
5 min read

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
5 min read

AI-powered service desk vs. traditional outsourcing

Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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