Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Three people sketching a workflow plan together
AI & automation
8

Scaling up Okta Workflows: What IT teams learn after the first 10 flows

David Stoicescu
July 15, 2025
Two people shaking hands in front of the Okta logo
AI & automation
10

A practical guide to creating a great employee IT experience using Okta Workflows

David Stoicescu
July 10, 2025
Two people connecting an Okta workflow through a narrow bottleneck
AI & automation
12

Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

David Stoicescu
July 8, 2025
Man with a laptop sitting on descending bar steps showing lower costs
IT help desk best practices
7

Managing IT costs: 7 ways to save big without cutting corners

Rosalie Moyer
July 3, 2025
ServiceNow and Fixify logos side by side
Fixify innovations
5

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Rosalie Moyer
July 2, 2025
Dashboard windows showing a speedometer gauge and a pie chart
Metrics & insights
7

Measuring IT help desk performance: 7 metrics that actually matter

Rosalie Moyer
June 30, 2025
Fixify resolves L1 tickets for MSPs
Fixify innovations
7

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Matt Peters
November 4, 2026
MSP specific automation
L1 automation
6

How does MSP-specific automation compare with general-purpose automation?

Rosalie Moyer
November 2, 2026
Deflecting vs closing L1 tickets
MSP fundamentals
8

How does deflecting support tickets differ from closing them?

Rosalie Moyer
October 30, 2026
Exhausted worker slumped over a desk piled high with stacks of paper
MSP fundamentals
7

Why MSP automation rollouts stall

Rosalie Moyer
October 23, 2026
Password resets in the level 1 queue
L1 automation
6

Why are password reset tickets eating up so much of our level 1 queue?

Rosalie Moyer
October 22, 2026
Fixify's July 2026 product release notes
Product updates
4

July 2026 product release

Peter Silberman
September 28, 2026

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