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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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Perspectives
9 min read

Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner

Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Release notes
8 min read

November 2025 product release

Peter Silberman
November 10, 2025
November 2025 product release
AI & automation
8 min read

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
4 min read

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
Fixify innovations
5 min read

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
IT help desk best practices
8 min read

AI help desk tools: The good, the bad, and the reality check

Rosalie Moyer
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
IT 101
6 min read

What is agentic AI? Understanding its role in decision-making and IT automation

Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
IT 101
4 min read

What is CSAT? Understanding customer satisfaction scores in IT support

Molly Small
April 17, 2025
What is CSAT? Understanding customer satisfaction scores in IT support
IT 101
5 min read

Pros and cons of outsourcing IT support: Is it right for your business?

Molly Small
April 17, 2025
Pros and cons of outsourcing IT support: Is it right for your business?
IT help desk best practices
6 min read

6 IT infrastructure solutions that won’t break the bank

Rosalie Moyer
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
6 min read

Is your IT infrastructure showing its age? Here’s how AI + people can help

Rosalie Moyer
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
5 min read

IT service management doesn’t have to be a headache: How Fixify streamlines your help desk

Rosalie Moyer
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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