Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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AI & automation
5 min read
AI in IT service management: turbocharge your ticket queue (and keep users happy)

Molly Small
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)

IT help desk best practices
6 min read
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

IT help desk best practices
5 min read
The Fixify guide to AI-powered service desk vs. traditional outsourcing

Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing

AI & automation
6 min read
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Fixify innovations
10 min read
What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk

AI & automation
5 min read
5 ways Fixify takes your Jira help desk to the next level

Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level

AI & automation
6 min read
Best AI tools for business and IT teams

Molly Small
April 1, 2025
Best AI tools for business and IT teams

IT help desk best practices
6 min read
The best help desk software of 2025: How to choose the right solution for your team

Molly Small
April 1, 2025
The best help desk software of 2025: How to choose the right solution for your team

IT help desk best practices
8 min read
IT help desk support: Boosting efficiency without hiring more staff

Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff

IT 101
6 min read
What is sentiment analysis? Understanding its role in IT support

Molly Small
March 27, 2025
What is sentiment analysis? Understanding its role in IT support

IT 101
6 min read
What is help desk analytics? A guide to measuring IT support performance

Molly Small
March 27, 2025
What is help desk analytics? A guide to measuring IT support performance

IT 101
6 min read
How to reduce IT costs: Best practices for IT budget optimization

Molly Small
March 27, 2025
How to reduce IT costs: Best practices for IT budget optimization
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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