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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
6 min read

The best help desk software of 2025: How to choose the right solution for your team

Molly Small
April 1, 2025
The best help desk software of 2025: How to choose the right solution for your team
IT help desk best practices
8 min read

IT help desk support: Boosting efficiency without hiring more staff

Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
Perspectives
6 min read

The cost of bad salsa (and other quality lessons)

Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Metrics & insights
6 min read

IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role

Michael Evans
March 25, 2025
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
IT help desk best practices
10 min read

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
10 min read

Agentic AI can’t do it alone: the power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Fixify innovations
4 min read

Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
IT 101
5 min read

What is IT infrastructure management? A modern take

Molly Small
September 24, 2025
What is IT infrastructure management? A modern take
Perspectives
13 min read

The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT help desk best practices
5 min read

The hidden cost of untracked IT work (and how to fix it)

Molly Small
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
IT 101
5 min read

IT terminology for beginners: A Fixify-friendly glossary

Molly Small
September 19, 2025
IT terminology for beginners: A Fixify-friendly glossary
IT 101
5 min read

What does the IT department actually do?

Molly Small
September 18, 2025
What does the IT department actually do?
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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