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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
What is ITSM? A complete guide to IT service management
Rosalie Moyer
March 17, 2026
What is ITSM? A complete guide to IT service management
IT help desk best practices
Empathy in tech: Why the human touch is your help desk’s secret weapon
Rosalie Moyer
March 10, 2026
Empathy in tech: Why the human touch is your help desk’s secret weapon
Fixify innovations
Fixify Application Management: Discover, define, and automate requests for every app in your organization
Peter Silberman
March 5, 2026
Fixify Application Management: Discover, define, and automate requests for every app in your organization
Release notes
February 2026 product release
Peter Silberman
February 26, 2026
February 2026 product release
IT help desk best practices
The best help desk software of 2026: How to choose the right solution for your team
Rosalie Moyer
January 28, 2026
The best help desk software of 2026: How to choose the right solution for your team
Release notes
January 2026 product release
Peter Silberman
January 28, 2026
January 2026 product release
AI & automation
AI help desk essentials: What no one tells you about balancing tech & humanity
Rosalie Moyer
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
IT 101
What are the steps in sentiment analysis? A guide to understanding text-based insights
Molly Small
April 18, 2025
What are the steps in sentiment analysis? A guide to understanding text-based insights
IT 101
What is an IT support team structure? Roles and responsibilities explained
Molly Small
April 18, 2025
What is an IT support team structure? Roles and responsibilities explained
IT 101
What is agentic AI? Understanding its role in decision-making and IT automation
Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
IT 101
What is CSAT? Understanding customer satisfaction scores in IT support
Molly Small
April 17, 2025
What is CSAT? Understanding customer satisfaction scores in IT support
IT 101
Pros and cons of outsourcing IT support: Is it right for your business?
Molly Small
April 17, 2025
Pros and cons of outsourcing IT support: Is it right for your business?
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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