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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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All blog posts
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AI & automation
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
What is IT automation in 2025 and where is it headed?
Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?
Metrics & insights
From IT Director to VP: What it really takes to make the leap
Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
Perspectives
The future of IT operations is humans + AI (not either/or)
Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
The hidden cost of untracked IT work (and how to fix it)
Molly Small
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
IT 101
IT terminology for beginners: A Fixify-friendly glossary
Molly Small
September 19, 2025
IT terminology for beginners: A Fixify-friendly glossary
IT 101
What does the IT department actually do?
Molly Small
September 18, 2025
What does the IT department actually do?
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IT 101
IT vs engineering: What’s the difference (and why it matters)
Molly Small
September 17, 2025
IT vs engineering: What’s the difference (and why it matters)
IT 101
IT processes and procedures: A 101 guide for non-tech teams
Molly Small
September 16, 2025
IT processes and procedures: A 101 guide for non-tech teams
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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