Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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Woman reaching toward a robotic hand above an AI chatbot tablet
AI & automation
5

AI in IT service management: Turbocharge your ticket queue (and keep users happy)

Rosalie Moyer
September 10, 2025
Woman and a robot exchanging messages in speech bubbles
IT help desk best practices
6

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Rosalie Moyer
September 9, 2025
Fixify's September 2025 product release notes
Product updates
4

September 2025 product release

Peter Silberman
September 8, 2025
Man running and leaping over a hole in the ground
AI & automation
6

AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Rosalie Moyer
September 5, 2025
Three help desk agents with headsets working beside a 24/7 clock
Fixify innovations
10

What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
Two colleagues working together at a desk with Jira on screen
AI & automation
5

5 ways Fixify takes your Jira help desk to the next level

Rosalie Moyer
July 30, 2025
"IT Support" title card with a document and magnifying glass over a folder
IT 101
4

What Is IT Support? A Beginner-Friendly Overview

Molly Small
July 28, 2025
Three people sketching a workflow plan together
AI & automation
8

Scaling up Okta Workflows: What IT teams learn after the first 10 flows

David Stoicescu
July 15, 2025
Two people shaking hands in front of the Okta logo
AI & automation
10

A practical guide to creating a great employee IT experience using Okta Workflows

David Stoicescu
July 10, 2025
Two people connecting an Okta workflow through a narrow bottleneck
AI & automation
12

Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

David Stoicescu
July 8, 2025
Man with a laptop sitting on descending bar steps showing lower costs
IT help desk best practices
7

Managing IT costs: 7 ways to save big without cutting corners

Rosalie Moyer
July 3, 2025
ServiceNow and Fixify logos side by side
Fixify innovations
5

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Rosalie Moyer
July 2, 2025

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