Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
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A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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"With Fixify, you'll love IT!" message with a green heart
Fixify innovations
5

Hi, we’re Fixify

Matt Peters
August 19, 2024
Empty taqueria interior with an order counter and high tables
Perspectives
5

What tacos taught me about process optimization

Matt Peters
June 13, 2024
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
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Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
Baby sea turtle crawling toward the ocean under a starry night sky
Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
"IT Operations" title card with a screwdriver icon over a pink folder
IT 101
3

System Management Tools: What They Are and Why They Matter

Molly Small
August 5, 2025
"IT Operations" title card with people icons over a folder
IT 101
3

The IT Department, Explained: Roles, Functions, and Tools

Molly Small
August 4, 2025
"IT Operations" title card with an award ribbon badge over a folder
IT 101
3

Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)

Molly Small
August 1, 2025
"IT Support" title card with a calendar icon over a folder
IT 101
4

What Does IT Support Mean in 2025?

Molly Small
July 31, 2025
Two colleagues working together at a desk with Jira on screen
AI & automation
5

5 ways Fixify takes your Jira help desk to the next level

Rosalie Moyer
July 30, 2025
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IT 101
6

IT Support and Services 101: What Every Growing Business Needs

Molly Small
July 28, 2025

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