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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Perspectives
Cybersecurity is a wicked learning environment
Peter Silberman
May 3, 2024
Cybersecurity is a wicked learning environment
Perspectives
Here’s why startups need to think about security from the beginning
Peter Silberman
April 15, 2024
Here’s why startups need to think about security from the beginning
IT help desk best practices
The art of choosing tech for your startup: Build, buy, or use open source
Peter Silberman
March 26, 2024
The art of choosing tech for your startup: Build, buy, or use open source
Perspectives
Navigate the startup tornado: A guide to crafting effective job descriptions
Peter Silberman
January 30, 2024
Navigate the startup tornado: A guide to crafting effective job descriptions
Perspectives
A founder’s take: Navigating building products in the new generative AI world
Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
IT help desk best practices
IT help desk support: Boosting efficiency without hiring more staff
Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
IT 101
What is sentiment analysis? Understanding its role in IT support
Molly Small
March 27, 2025
What is sentiment analysis? Understanding its role in IT support
IT 101
What is help desk analytics? A guide to measuring IT support performance
Molly Small
March 27, 2025
What is help desk analytics? A guide to measuring IT support performance
IT 101
How to reduce IT costs: Best practices for IT budget optimization
Molly Small
March 27, 2025
How to reduce IT costs: Best practices for IT budget optimization
IT 101
5 IT improvement ideas [featuring automation]
Molly Small
March 27, 2025
5 IT improvement ideas [featuring automation]
Perspectives
The cost of bad salsa (and other quality lessons)
Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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