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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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IT help desk best practices
The art of choosing tech for your startup: Build, buy, or use open source
Peter Silberman
March 26, 2024
The art of choosing tech for your startup: Build, buy, or use open source
Perspectives
Navigate the startup tornado: A guide to crafting effective job descriptions
Peter Silberman
January 30, 2024
Navigate the startup tornado: A guide to crafting effective job descriptions
Perspectives
A founder’s take: Navigating building products in the new generative AI world
Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
IT 101
4 service desk improvement ideas: Strategies for optimizing IT support
Molly Small
May 23, 2025
4 service desk improvement ideas: Strategies for optimizing IT support
IT 101
What are IT efficiency metrics? Measuring IT performance and productivity
Molly Small
May 23, 2025
What are IT efficiency metrics? Measuring IT performance and productivity
IT 101
What are IT services & support? Understanding IT’s role in driving growth
Molly Small
May 21, 2025
What are IT services & support? Understanding IT’s role in driving growth
IT 101
What is the service request management process? 6 fresh approaches that deliver surprising outcomes
Molly Small
May 21, 2025
What is the service request management process? 6 fresh approaches that deliver surprising outcomes
IT 101
What is the relationship between HR and IT? Top 5 similarities and differences
Molly Small
May 19, 2025
What is the relationship between HR and IT? Top 5 similarities and differences
IT 101
What are managed AI services? A guide to AI-powered IT solutions
Molly Small
May 19, 2025
What are managed AI services? A guide to AI-powered IT solutions
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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