Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
What is IT automation in 2025 and where is it headed?
Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?
Metrics & insights
From IT Director to VP: What it really takes to make the leap
Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
ITSM solutions: Are they all doing the same thing?
Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
IT 101
What are the steps in sentiment analysis? A guide to understanding text-based insights
Molly Small
April 18, 2025
What are the steps in sentiment analysis? A guide to understanding text-based insights
IT 101
What is an IT support team structure? Roles and responsibilities explained
Molly Small
April 18, 2025
What is an IT support team structure? Roles and responsibilities explained
IT 101
What is service desk software? Features, benefits, and use cases
Molly Small
April 17, 2025
What is service desk software? Features, benefits, and use cases
IT 101
What is agentic AI? Understanding its role in decision-making and IT automation
Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
IT 101
What is CSAT? Understanding customer satisfaction scores in IT support
Molly Small
April 17, 2025
What is CSAT? Understanding customer satisfaction scores in IT support
IT 101
Pros and cons of outsourcing IT support: Is it right for your business?
Molly Small
April 17, 2025
Pros and cons of outsourcing IT support: Is it right for your business?
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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