Hi, welcome to the Fixify IT blog!

Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
Featured post

The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
Read more

All blog posts

All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Fixify innovations
7 min read

Inside Fixify’s help desk: Meet the human analysts behind every ticket

Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
7 min read

Employee onboarding 2.0: How to get new hires excited and productive from day one

Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
6 min read

ITSM solutions: Are they all doing the same thing?

Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
AI & automation
8 min read

AI for service desk: Why people in the loop make all the difference (and saves you money)

Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
7 min read

AI help desk essentials: What no one tells you about balancing tech & humanity

Molly Small
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
IT help desk best practices
6 min read

6 IT infrastructure solutions that won’t break the bank

Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
Fixify innovations
7 min read

Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel

Peter Silberman
October 2, 2025
Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
IT help desk best practices
10 min read

Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about

Molly Small
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
AI & automation
8 min read

Artificial intelligence help desk: Is the hype real or just smoke and mirrors?

Molly Small
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
AI & automation
8 min read

AI in ITSM: The honest challenges Fixify has seen

Molly Small
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
IT help desk best practices
6 min read

Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

Molly Small
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Fixify innovations
4 min read

Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

Stay in the loop

in action

Sign up to get notified about our latest news and blogs