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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Rosalie Moyer
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Release notes
September 2025 product release
Peter Silberman
September 8, 2025
September 2025 product release
IT help desk best practices
The Fixify guide to AI-powered service desk vs. traditional outsourcing
Rosalie Moyer
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Rosalie Moyer
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
What it takes to build a 24x7x365 help desk
Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
AI & automation
5 ways Fixify takes your Jira help desk to the next level
Rosalie Moyer
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
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Fixify innovations
Fixify Standard Playbooks: IT’s missing operating system
Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
IT 101
What is IT infrastructure management? A modern take
Molly Small
September 24, 2025
What is IT infrastructure management? A modern take
Perspectives
The future of IT operations is humans + AI (not either/or)
Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
The hidden cost of untracked IT work (and how to fix it)
Rosalie Moyer
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
IT 101
IT terminology for beginners: A Fixify-friendly glossary
Molly Small
September 19, 2025
IT terminology for beginners: A Fixify-friendly glossary
IT 101
What does the IT department actually do?
Molly Small
September 18, 2025
What does the IT department actually do?
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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