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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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AI & automation
8 min read

Artificial intelligence help desk: Is the hype real or just smoke and mirrors?

Rosalie Moyer
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
AI & automation
8 min read

AI in ITSM: The honest challenges Fixify has seen

Rosalie Moyer
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
IT help desk best practices
6 min read

Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

Rosalie Moyer
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Fixify innovations
4 min read

Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Perspectives
13 min read

The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT help desk best practices
5 min read

The hidden cost of untracked IT work (and how to fix it)

Rosalie Moyer
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
AI & automation
5 min read

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
IT 101
5 min read

The importance of IT asset management (and how to do it better)

Molly Small
September 12, 2025
The importance of IT asset management (and how to do it better)
Fixify innovations
5 min read

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
5 min read

AI in IT service management: turbocharge your ticket queue (and keep users happy)

Rosalie Moyer
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Rosalie Moyer
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Release notes
4 min read

September 2025 product release

Peter Silberman
September 8, 2025
September 2025 product release
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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