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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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Fixify innovations
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Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Perspectives
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The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT help desk best practices
5 min read

The hidden cost of untracked IT work (and how to fix it)

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September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
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3 Jira automation tips that save your IT team time (and clicks)

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Fixify innovations
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Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

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Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
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AI in IT service management: turbocharge your ticket queue (and keep users happy)

Molly Small
September 10, 2025
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IT 101
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Measuring IT performance with IT KPI metrics

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Measuring IT performance with IT KPI metrics
IT 101
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What Is an IT help desk? How It supports IT operations

Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations
IT 101
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What is a help desk? Definition, functions, and best practices

Molly Small
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What is a help desk? Definition, functions, and best practices
IT 101
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What Is ITSM? A complete guide to IT service management

Molly Small
March 13, 2025
What Is ITSM? A complete guide to IT service management
IT help desk best practices
10 min read

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
10 min read

Agentic AI can’t do it alone: the power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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