Hi, welcome to the Fixify IT blog!

Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
Featured post

The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
Read more

All blog posts

All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
AI & automation
8 min read

Artificial intelligence help desk: Is the hype real or just smoke and mirrors?

Rosalie Moyer
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
AI & automation
8 min read

AI in ITSM: The honest challenges Fixify has seen

Rosalie Moyer
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
IT help desk best practices
6 min read

Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

Rosalie Moyer
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Fixify innovations
4 min read

Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Perspectives
13 min read

The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT help desk best practices
5 min read

The hidden cost of untracked IT work (and how to fix it)

Rosalie Moyer
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
IT 101
5 min read

What are IT services & support? Understanding IT’s role in driving growth

Molly Small
May 21, 2025
What are IT services & support? Understanding IT’s role in driving growth
IT 101
5 min read

What is the service request management process? 6 fresh approaches that deliver surprising outcomes

Molly Small
May 21, 2025
What is the service request management process? 6 fresh approaches that deliver surprising outcomes
IT 101
5 min read

What is the relationship between HR and IT? Top 5 similarities and differences

Molly Small
May 19, 2025
What is the relationship between HR and IT? Top 5 similarities and differences
IT 101
6 min read

What are managed AI services? A guide to AI-powered IT solutions

Molly Small
May 19, 2025
What are managed AI services? A guide to AI-powered IT solutions
Metrics & insights
9 min read

From IT Director to VP: What it really takes to make the leap

Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
7 min read

Inside Fixify’s help desk: Meet the human analysts behind every ticket

Rosalie Moyer
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

Stay in the loop

in action

Sign up to get notified about our latest news and blogs