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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Fixify innovations
Fixify Service Catalog: The heat map that shows what IT really does all day
Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
Fixify innovations
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
Peter Silberman
October 29, 2025
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
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IT help desk best practices
AI help desk tools: The good, the bad, and the reality check
Rosalie Moyer
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
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Fixify innovations
Fixify Quality Control: The backbone of reliable IT
Matt Peters
October 16, 2025
Fixify Quality Control: The backbone of reliable IT
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Fixify innovations
Suggest-a-Playbook: Unlocking the right guidance at the right time
Peter Silberman
October 9, 2025
Suggest-a-Playbook: Unlocking the right guidance at the right time
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IT 101
The IT Department, Explained: Roles, Functions, and Tools
Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
IT 101
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
Molly Small
August 1, 2025
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
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AI & automation
5 ways Fixify takes your Jira help desk to the next level
Rosalie Moyer
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
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IT 101
IT Support and Services 101: What Every Growing Business Needs
Molly Small
July 28, 2025
IT Support and Services 101: What Every Growing Business Needs
IT 101
What Is IT Support? A Beginner-Friendly Overview
Molly Small
July 28, 2025
What Is IT Support? A Beginner-Friendly Overview
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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