Hi, welcome to the Fixify IT blog!

Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
Featured post

The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
Read more

All blog posts

All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
IT help desk best practices
7 min read

IT help desk services demystified: What growing companies really need to know

Rosalie Moyer
April 3, 2025
IT help desk services demystified: What growing companies really need to know
IT help desk best practices
6 min read

The ultimate employee onboarding checklist: Streamlining IT setup for new hires

Rosalie Moyer
April 3, 2025
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
AI & automation
6 min read

Best AI tools for business and IT teams

Rosalie Moyer
April 1, 2025
Best AI tools for business and IT teams
IT help desk best practices
6 min read

The best help desk software of 2025: How to choose the right solution for your team

Rosalie Moyer
April 1, 2025
The best help desk software of 2025: How to choose the right solution for your team
IT help desk best practices
8 min read

IT help desk support: Boosting efficiency without hiring more staff

Rosalie Moyer
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
Perspectives
6 min read

The cost of bad salsa (and other quality lessons)

Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
AI & automation
5 min read

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
IT 101
5 min read

The importance of IT asset management (and how to do it better)

Molly Small
September 12, 2025
The importance of IT asset management (and how to do it better)
Fixify innovations
5 min read

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
5 min read

AI in IT service management: turbocharge your ticket queue (and keep users happy)

Rosalie Moyer
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Rosalie Moyer
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Release notes
4 min read

September 2025 product release

Peter Silberman
September 8, 2025
September 2025 product release
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

Stay in the loop

in action

Sign up to get notified about our latest news and blogs