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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
Agentic AI can’t do it alone: the power of people-in-the-loop service models
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Metrics & insights
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Perspectives
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
Perspectives
What’s happiness got to do with IT? Probably a lot more than you think
Matt Peters
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
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Perspectives
Cybersecurity is a wicked learning environment
Peter Silberman
May 3, 2024
Cybersecurity is a wicked learning environment
Perspectives
Here’s why startups need to think about security from the beginning
Peter Silberman
April 15, 2024
Here’s why startups need to think about security from the beginning
Perspectives
Perspectives
Fixify innovations
Fixify innovations
Cool tech
Cool tech
Cybersecurity
Cybersecurity
AI & Automation
AI & Automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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