Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
Inside Fixify’s help desk: Meet the human analysts behind every ticket
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IT help desk best practices
IT help desk support: Boosting efficiency without hiring more staff
Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
Perspectives
The cost of bad salsa (and other quality lessons)
Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Metrics & insights
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
Michael Evans
March 25, 2025
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
Fixify innovations
Introducing Fixify’s Integration Hub
Peter Silberman
March 13, 2025
Introducing Fixify’s Integration Hub
IT help desk best practices
A 4-step model for using AI and automation tools to boost IT efficiency
Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
IT 101
What are IT services & support? Understanding IT’s role in driving growth
Molly Small
May 21, 2025
What are IT services & support? Understanding IT’s role in driving growth
IT 101
What is the service request management process? 6 fresh approaches that deliver surprising outcomes
Molly Small
May 21, 2025
What is the service request management process? 6 fresh approaches that deliver surprising outcomes
IT 101
What is the relationship between HR and IT? Top 5 similarities and differences
Molly Small
May 19, 2025
What is the relationship between HR and IT? Top 5 similarities and differences
IT 101
What are managed AI services? A guide to AI-powered IT solutions
Molly Small
May 19, 2025
What are managed AI services? A guide to AI-powered IT solutions
Metrics & insights
From IT Director to VP: What it really takes to make the leap
Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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