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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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AI & automation
AI for service desk: Why people in the loop make all the difference (and saves you money)
Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
AI help desk essentials: What no one tells you about balancing tech & humanity
Molly Small
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
Fixify innovations
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
Peter Silberman
April 10, 2025
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
Is your IT infrastructure showing its age? Here’s how AI + people can help
Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
IT 101
4 service desk improvement ideas: Strategies for optimizing IT support
Molly Small
May 23, 2025
4 service desk improvement ideas: Strategies for optimizing IT support
IT 101
What are IT efficiency metrics? Measuring IT performance and productivity
Molly Small
May 23, 2025
What are IT efficiency metrics? Measuring IT performance and productivity
IT 101
What are IT services & support? Understanding IT’s role in driving growth
Molly Small
May 21, 2025
What are IT services & support? Understanding IT’s role in driving growth
IT 101
What is the service request management process? 6 fresh approaches that deliver surprising outcomes
Molly Small
May 21, 2025
What is the service request management process? 6 fresh approaches that deliver surprising outcomes
IT 101
What is the relationship between HR and IT? Top 5 similarities and differences
Molly Small
May 19, 2025
What is the relationship between HR and IT? Top 5 similarities and differences
IT 101
What are managed AI services? A guide to AI-powered IT solutions
Molly Small
May 19, 2025
What are managed AI services? A guide to AI-powered IT solutions
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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