The IT help desk that cares

cares

Get out of the ticket queue and onto bigger projects.

Scale your IT help desk… one smile at a time

We take on the work that’s bogging your team down using a combination of tech and talented analysts that deliver an IT help desk experience tailored to your environment, workflows, and people.

Here’s how your life changes with Fixify

Here’s how it works

01

Connect your ticketing system

We categorize your tickets by use case so you can see where your team is spending most of their time.

02

Choose which tickets we take

Hand over as many use cases as you’d like us to work on. Then, add more as you feel comfortable, or even toggle them on and off as needed.

03

Our analysts and tech tackle diagnosis and resolution

Our tech automatically routes the tickets to Fixify and our team gets to work uncovering the root cause of the problem.

03

Our analysts and tech tackle diagnosis and resolution

Our tech automatically routes the tickets to Fixify and our team gets to work uncovering the root cause of the problem.

04

See how it’s going

You get up to the minute visibility into everything we’re doing including a front row seat to your end-user sentiment throughout the entire interaction.

05

Spend your time improving

We give you data-driven recommendations based on insights from your environment to help you optimize your IT program.

We plug into your tech

Admin experience

Giving us your tickets doesn’t mean you give up control.

We adapt to your environment by using the playbooks and documentation you already have in place. Our shared platform gives you full visibility into everything our analysts do and ensures an open line of communication when approvals and escalations are needed. Use our dashboards to track metrics and quickly pinpoint hotspots and trends. Then, spend your time optimizing your IT program.

End-user experience

Our goal is to minimize interruptions – for you and your users.

We keep your IT request process as is. When a ticket is routed to Fixify, one of our analysts hops right on it and reaches out to your users through the messaging tool they’re already using, like Slack or Teams. We personalize each interaction, and keep your users in the loop until the problem is resolved. They get back to work. We make sure all the info is updated in your ticketing system.

"Any time Fixify spends on level one tickets lets us actually focus on more strategic and advanced administration tasks."

Software company
VP of Information Security and IT

“We can use Fixify’s dashboards to find out where we can save time and make more time for other projects. I think it’s amazing. I want to say thank you for creating this really innovative product.”

Software company
IT Operations Manager