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Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.

IT Help Benchmark Report

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What does the IT department actually do?

Understand what IT teams do daily and how Fixify reduces their workload through automation.

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What is an IT support team structure? Roles and responsibilities explained

What is service desk software? Features, benefits, and use cases

What is agentic AI? Understanding its role in decision-making and IT automation

What is CSAT? Understanding customer satisfaction scores in IT support

Pros and cons of outsourcing IT support: Is it right for your business?

Introducing Fixify’s dashboard: Real-time insights, zero guesswork

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