Resource library
cares
Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.
IT Help Benchmark Report
Featured resource
A practical guide to creating a great employee IT experience using Okta Workflows
Discover how to design better employee IT experiences using Okta Workflows — what it does well, short-falls & how to build a self-service experience teams love.
Read more
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
All resources
What is service desk software? Features, benefits, and use cases
What is agentic AI? Understanding its role in decision-making and IT automation
What is CSAT? Understanding customer satisfaction scores in IT support
Pros and cons of outsourcing IT support: Is it right for your business?
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
6 IT infrastructure solutions that won’t break the bank
Stay in the loop
in action
Sign up to get notified about our latest news and blogs