Resource library
cares
Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.
IT Help Benchmark Report
Featured resource
A practical guide to creating a great employee IT experience using Okta Workflows
Discover how to design better employee IT experiences using Okta Workflows — what it does well, short-falls & how to build a self-service experience teams love.
Read more
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
All resources
Employee onboarding 2.0: How to get new hires excited and productive from day one
ITSM solutions: Are they all doing the same thing?
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI help desk essentials: What no one tells you about balancing tech & humanity
What are the steps in sentiment analysis? A guide to understanding text-based insights
What is an IT support team structure? Roles and responsibilities explained
Stay in the loop
in action
Sign up to get notified about our latest news and blogs