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Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.

IT Help Benchmark Report
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AI help desk tools: The good, the bad, and the reality check
Uncover the benefits, risks, and real-world challenges of AI help desk tools, plus what features to look for and questions to ask before you choose.
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What it takes to build a 24x7x365 help desk
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System Management Tools: What They Are and Why They Matter
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The IT Department, Explained: Roles, Functions, and Tools

Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
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What Does IT Support Mean in 2025?

5 ways Fixify takes your Jira help desk to the next level
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