Resource library
cares
Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.
IT Help Benchmark Report
Featured resource
A practical guide to creating a great employee IT experience using Okta Workflows
Discover how to design better employee IT experiences using Okta Workflows — what it does well, short-falls & how to build a self-service experience teams love.
Read more
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
All resources
AI service management demystified: The secrets of the most-loved IT departments
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Outsourcing IT support services without losing control: Here’s how we do it
What is IT automation in 2025 and where is it headed?
4 service desk improvement ideas: Strategies for optimizing IT support
What are IT efficiency metrics? Measuring IT performance and productivity
Stay in the loop
in action
Sign up to get notified about our latest news and blogs