Resource library

cares

Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.

IT Help Benchmark Report

Featured resource

AI help desk tools: The good, the bad, and the reality check

Uncover the benefits, risks, and real-world challenges of AI help desk tools, plus what features to look for and questions to ask before you choose.

All resources

Help desk metrics to track

What is an enterprise service desk? Features and benefits

Measuring IT performance with IT KPI metrics

What Is an IT help desk? How It supports IT operations

What is a help desk? Definition, functions, and best practices

What Is ITSM? A complete guide to IT service management

Stay in the loop

in action

Sign up to get notified about our latest news and blogs