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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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AI & automation
5 min read

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
Fixify innovations
5 min read

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
5 min read

AI in IT service management: turbocharge your ticket queue (and keep users happy)

Rosalie Moyer
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Rosalie Moyer
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Release notes
4 min read

September 2025 product release

Peter Silberman
September 8, 2025
September 2025 product release
IT help desk best practices
5 min read

The Fixify guide to AI-powered service desk vs. traditional outsourcing

Rosalie Moyer
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
IT 101
6 min read

What is agentic AI? Understanding its role in decision-making and IT automation

Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
IT 101
4 min read

What is CSAT? Understanding customer satisfaction scores in IT support

Molly Small
April 17, 2025
What is CSAT? Understanding customer satisfaction scores in IT support
IT 101
5 min read

Pros and cons of outsourcing IT support: Is it right for your business?

Molly Small
April 17, 2025
Pros and cons of outsourcing IT support: Is it right for your business?
IT help desk best practices
6 min read

6 IT infrastructure solutions that won’t break the bank

Rosalie Moyer
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
6 min read

Is your IT infrastructure showing its age? Here’s how AI + people can help

Rosalie Moyer
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
5 min read

IT service management doesn’t have to be a headache: How Fixify streamlines your help desk

Rosalie Moyer
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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