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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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All blog posts
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Metrics & insights
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Perspectives
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
Perspectives
What’s happiness got to do with IT? Probably a lot more than you think
Matt Peters
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
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Perspectives
Cybersecurity is a wicked learning environment
Peter Silberman
May 3, 2024
Cybersecurity is a wicked learning environment
Perspectives
Here’s why startups need to think about security from the beginning
Peter Silberman
April 15, 2024
Here’s why startups need to think about security from the beginning
AI & automation
3 Jira automation tips that save your IT team time (and clicks)
Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
IT 101
The importance of IT asset management (and how to do it better)
Molly Small
September 12, 2025
The importance of IT asset management (and how to do it better)
Fixify innovations
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
AI in IT service management: turbocharge your ticket queue (and keep users happy)
Molly Small
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
IT help desk best practices
The Fixify guide to AI-powered service desk vs. traditional outsourcing
Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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