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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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AI & automation
AI in IT service management: turbocharge your ticket queue (and keep users happy)
Molly Small
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
IT help desk best practices
The Fixify guide to AI-powered service desk vs. traditional outsourcing
Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
What it takes to build a 24x7x365 help desk
Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
AI & automation
5 ways Fixify takes your Jira help desk to the next level
Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
Perspectives
A founder’s take: Navigating building products in the new generative AI world
Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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