Hi, welcome to the Fixify IT blog!

Our ruminations on clearing the queue, growing your MSP’s margins, and what’s new at Fixify (with the occasional historical deep dive).

Fixify resolves L1 tickets for MSPs
Featured post

A new chapter for Fixify: Bringing agentic AI that resolves L1 ticket to MSPs

Fixify innovations
November 4, 2026
Matt Peters
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"With Fixify, you'll love IT!" message with a green heart
Fixify innovations
5

Hi, we’re Fixify

Matt Peters
August 19, 2024
Empty taqueria interior with an order counter and high tables
Perspectives
5

What tacos taught me about process optimization

Matt Peters
June 13, 2024
Vintage black-and-white portrait of a man in front of factory machinery
Perspectives
3

What’s happiness got to do with IT? Probably a lot more than you think

Matt Peters
May 31, 2024
Two hooded figures with laptops playing chess on a glowing circuit board
Perspectives
4

Cybersecurity is a wicked learning environment

Peter Silberman
May 3, 2024
Baby sea turtle crawling toward the ocean under a starry night sky
Perspectives
5

Here’s why startups need to think about security from the beginning

Peter Silberman
April 15, 2024
Woman choosing between buy, build and open source options
IT help desk best practices
5

The art of choosing tech for your startup: Build, buy, or use open source

Peter Silberman
March 26, 2024
Why the human touch is important in IT help desks
IT help desk best practices
8

Empathy in tech: Why the human touch is your help desk’s secret weapon

Rosalie Moyer
March 10, 2026
Fixify's Application Management feature
Fixify innovations
8

Fixify Application Management: Discover, define, and automate requests for every app in your organization

Peter Silberman
March 5, 2026
Fixify's February 2026 product release notes
Product updates
3

February 2026 product release

Peter Silberman
February 26, 2026
what is service desk software and how does Fixify fit in?
IT 101
11

What is service desk software? Features, benefits, and use cases

Rosalie Moyer
February 24, 2026
The best help desk and IT software of 2026
IT help desk best practices
11

The best help desk software of 2026: How to choose the right solution for your team

Rosalie Moyer
January 28, 2026
January 2026 Fixify release notes
Product updates
9

January 2026 product release

Peter Silberman
January 28, 2026

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