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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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AI & automation
10 min read
A practical guide to creating a great employee IT experience using Okta Workflows

David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows

AI & automation
12 min read
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

IT help desk best practices
7 min read
Managing IT costs: 7 ways to save big without cutting corners

Molly Small
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners

Fixify innovations
5 min read
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

AI & automation
5 min read
AI-powered service desk vs. traditional outsourcing

Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing

Metrics & insights
7 min read
Measuring IT help desk performance: 7 metrics that actually matter

Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter

IT 101
6 min read
Measuring IT performance with IT KPI metrics

Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics

IT 101
6 min read
What Is an IT help desk? How It supports IT operations

Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations

IT 101
5 min read
What is a help desk? Definition, functions, and best practices

Molly Small
March 13, 2025
What is a help desk? Definition, functions, and best practices

IT 101
6 min read
What Is ITSM? A complete guide to IT service management

Molly Small
March 13, 2025
What Is ITSM? A complete guide to IT service management

Fixify innovations
6 min read
Introducing Fixify’s Integration Hub

Peter Silberman
March 13, 2025
Introducing Fixify’s Integration Hub

IT help desk best practices
10 min read
A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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