Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
Introducing Fixify’s Integration Hub
Peter Silberman
March 13, 2025
Introducing Fixify’s Integration Hub
IT help desk best practices
A 4-step model for using AI and automation tools to boost IT efficiency
Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Fixify innovations
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Perspectives
IT Professionals Day & the long arc of history
Molly Small
September 17, 2024
IT Professionals Day & the long arc of history
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Metrics & insights
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
IT 101
What is vendor management in IT and why does it matter?
Molly Small
June 19, 2025
What is vendor management in IT and why does it matter?
IT 101
A quick offboarding checklist for tech companies
Molly Small
June 18, 2025
A quick offboarding checklist for tech companies
IT 101
7 help desk improvement ideas to slash your team’s ticket load
Molly Small
June 16, 2025
7 help desk improvement ideas to slash your team’s ticket load
AI & automation
AI service management demystified: The secrets of the most-loved IT departments
Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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